frequently asked questions by our customers
FAQs
We understand that you may have some questions before making a purchase. We've compiled a list of frequently asked questions to provide you with all the information you need.
FAQ'S
What types of equipment do you offer?
We offer a wide range of fitness and wellness equipment to suit every need. From state-of-the-art exercise machines to luxurious spa accessories, we have everything you need to create your own personal oasis at home.
Can I trust the quality of your products?
Absolutely! At Refined Workouts, we only work with trusted brands that are known for their exceptional quality and craftsmanship. Rest assured that when you purchase from us, you're investing in long-lasting and reliable equipment.
Is my personal information safe?
Your privacy and security are of utmost importance to us. We employ industry-standard encryption technology to protect your personal information during transmission and storage. Additionally, we do not store any payment details on our servers.
How can I place an order?
Ordering from Refined Workouts is simple and convenient. Just browse our website, add your desired items to your cart, and proceed to checkout. We offer secure payment options and fast shipping to ensure a seamless shopping experience.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How can I track my order?
Once your order is confirmed, you will receive a tracking number via email. Simply click on the provided link or enter the tracking number on our website to stay updated on the delivery status of your purchase.
Do you offer warranty or support?
Absolutely. All our equipment comes with manufacturer warranties, ensuring your satisfaction and peace of mind.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.
Which payment methods do you accept?
We accept major Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Meta Pay
What types of fitness equipment do you offer?
We offer a variety of exercise equipment including rope trainers, wall bars, functional trainers, and more—all designed to save space and provide a comprehensive workout.
Can I customize my sauna?
Absolutely! Our manufacturers offer customization options to tailor the equipment to your specific needs and preferences.
What are the benefits of using a sauna?
Saunas help improve blood circulation, detoxify the body, and provide stress relief among other benefits.